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Online Survey

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Customer Satisfaction Survey

First Name
Last Name
Company Name
Title
Email Address
Phone
Ext.
What is the nature of your business?
Overall are you satisfied with your relationship with EZ-FLO/Eastman?
How would you rate EZ-FLO/Eastman in the following areas:
Customer Support
Product Quality
Product Price
Shipping Time
Item Availability
Order Accuracy
Product Selection
Have you experienced any significant service and support related problems with EZ-FLO in the last year?
If so, could you describe the most significant service or support related problems that you have experienced:
Did you inform EZ-FLO of this problem?
How satisfied were you with EZ-FLO's ability to solve this problem?
How likely are you to recommend EZ-FLO/Eastman products? Would you say...
Please estimate what percentage of your total sales come from EZ-FLO/Eastman products?
Considering your next business year, is the amount of business you do with EZ-FLO/Eastman more likely to:
What are the specific factors that differentiate EZ-FLO products from other manufacturers of the same products and promote you to continue to do business with EZ-FLO?
Are there any significant barriers that keep you from doing more business with EZ-FLO/Eastman? (please be specific)
Have you ever placed an order online at www.ez-flo.net?
If Yes, How would you rate your online ordering experience?
What additional service, support, product or product line would you like to see from EZ-FLO?
Is there anything else you would like to add?